Frequently Asked Questions

Everything you need to know about modernizing your living space.

What is the typical shipping time for furniture and decor?

Most orders are processed within 2-3 business days. Depending on your location, standard delivery typically takes 5-10 business days. White-glove delivery for larger items may take up to 15 business days.

Do you offer a warranty on smart home products?

Yes, all New Era Innovations electronics and smart home devices come with a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.

What is your return policy for home goods?

We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made furniture pieces are final sale.

Are your materials sustainably sourced?

Sustainability is a core value at New Era Innovations. We partner with suppliers who prioritize FSC-certified wood, recycled metals, and eco-friendly textiles to minimize our environmental footprint.

Can I track my order in real-time?

Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our live tracking portal where you can monitor your package's journey.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free financing options through Affirm and Klarna.